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You’re entitled to a refund if the company cancels your holiday before you go. If the company cancels your package holiday You’ll also be an independent traveller if your holiday isn’t a package holiday or a linked travel arrangement. You’re likely to have different contracts with different companies, not necessarily all booked at the same time. If you organised the holiday yourself, you’ll be an independent traveller.
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Went on a holiday with ‘linked travel arrangements’ Read what to do if your flight was delayed. If you don’t say anything until you get home, you might get less compensation or none at all. You might be able to get it sorted quicker - like if there’s a problem with the room. If you’re still on holiday, tell the company or travel agent about the problem as soon as possible. If something went wrong with your holiday you might be able to get compensation from the company you booked with.
TELETEXT HOLIDAYS COMPLAINTS HOW TO
If your holiday was cancelled because of coronavirus, find out how to get a refund. Coronavirus - if your holiday was cancelled